PetPlaybook Terms of Service

PLEASE READ THESE TERMS CAREFULLY. SECTION 14 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES BETWEEN YOU AND PETPLAYBOOK ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 14.6.

1. Acceptance of Terms; Modifications

These Terms of Service (the "Terms") are a binding legal agreement between you and Pet Playbook LLC ("PetPlaybook," "we," "us," or "our"). The Terms govern your use of our mobile application, website, and related services (collectively, the "Services"), whether accessed through our app on the Apple App Store or Google Play, our website, or any other access point we make available. Our Privacy Policy is incorporated by reference into these Terms.

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICES, YOU ACCEPT THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

We may change these Terms from time to time. Changes will be effective when we post the modified Terms within the app or on our website, unless a longer notice period is required by applicable law. Your continued use of the Services after we post the modified Terms constitutes your acceptance of the changes.

2. The Services

2.1 What PetPlaybook Does

PetPlaybook helps pet owners ("Owners," "you") build a "Playbook" for each pet — a guided record of routines, feeding, medications, allergies, behavior, and health information — through an onboarding conversation, and share relevant parts of that Playbook with family members, sitters, and other caregivers ("Caregivers").

2.2 Not a Marketplace

Unlike some other pet-care apps, PetPlaybook does not connect you with pet sitters, walkers, or other service providers, and we do not facilitate bookings or payments between users. You are solely responsible for choosing and vetting any Caregiver you invite to view or contribute to a pet's Playbook; PetPlaybook does not screen, background-check, or verify Caregivers in any way.

2.3 Not Veterinary Advice

PetPlaybook is a tool for organizing and sharing information you provide about your pet. It is not a substitute for professional veterinary care, and nothing in the app — including any content generated through the AI-powered onboarding conversation — constitutes veterinary, medical, or emergency advice. Always consult a licensed veterinarian for questions about your pet's health, and contact a veterinarian or emergency animal hospital directly in an emergency.

2.4 AI-Powered Features

The onboarding conversation and Playbook generation are powered by a third-party AI model (Anthropic's Claude API). Content you provide during onboarding is sent to that provider for processing in order to generate your pet's Playbook, as described in our Privacy Policy. AI-generated content may be incomplete or inaccurate; you are responsible for reviewing and correcting your pet's Playbook before relying on or sharing it.

2.5 Emergency View

If you choose to complete it, PetPlaybook can display an "emergency view" summarizing key information about your pet (which may include insurance details) for you to share with a Caregiver or veterinary provider, at your discretion, such as via a link. You are solely responsible for keeping this information accurate and for deciding when and with whom to share it.

3. Eligibility

By using the Services, you certify that you are at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) and that you will comply with all laws applicable to your use of the Services.

4. Accounts and Security

You will be asked to create an account to use most features of the Services, either directly or through Sign in with Apple or Google Sign-In. You agree to:

Provide accurate information and keep it up to date;

Maintain the confidentiality of your login credentials and be responsible for all activity under your account;

Notify us promptly of any unauthorized use of your account;

Not impersonate any other person or maintain more than one account for the same pet household without our permission;

Not transfer your account to anyone else.

Caregivers you invite do not need to create their own PetPlaybook accounts; they access shared information through a link you generate and control.

5. Subscriptions and Payments

5.1 Billing Through the App Stores

Subscriptions to PetPlaybook are purchased and billed through the Apple App Store or Google Play Billing, depending on your device. Your payment is processed entirely by Apple or Google under their respective terms; PetPlaybook does not process, see, or store your payment card details.

5.2 Subscription Terms

Your subscription will renew automatically at the end of each billing period unless you cancel before renewal, in accordance with the auto-renewal and cancellation terms of the App Store or Google Play. To manage or cancel your subscription, use your Apple ID or Google Play account settings — PetPlaybook cannot process cancellations or refunds directly.

5.3 Refunds

Refund requests are handled by Apple or Google according to their own policies. PetPlaybook has no ability to authorize a refund on their behalf.

5.4 Changes to Pricing or Plans

We may change our subscription plans, features, or pricing from time to time. We will provide notice of material changes as required by applicable law or by the App Store/Google Play.

6. Your Content

6.1 What You Provide

You may submit text, photos, and other information about yourself, your pet, and (if you're a Caregiver) your care notes (collectively, "Your Content"). This includes information you provide during the onboarding conversation.

6.2 License to Us

You grant PetPlaybook a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display Your Content solely to provide and improve the Services (for example, generating your pet's Playbook, displaying it to Caregivers you authorize, and troubleshooting technical issues). This license ends when you delete the relevant content or your account, except to the extent we retain data as described in our Privacy Policy.

6.3 Your Responsibility

You represent that you have the right to submit Your Content, including any photos of people or pets, and that Your Content does not violate the law or infringe anyone's rights.

6.4 Right to Remove Content

We reserve the right, though we're not obligated, to remove or restrict access to content that violates these Terms or that we believe may create liability for PetPlaybook.

7. Acceptable Use

You agree not to:

Use the Services for any unlawful purpose;

Upload viruses, malware, or other harmful code;

Attempt to access another user's account or pet Playbook without authorization;

Reverse-engineer, scrape, or attempt to extract the underlying models, data, or source code of the Services;

Use the Services to harass, abuse, or harm another person;

Impersonate any person or misrepresent your affiliation with any person;

Interfere with or disrupt the operation of the Services.

We may suspend or terminate your access to the Services if, in our reasonable judgment, your conduct violates these Terms or creates risk or legal exposure for us, other users, or the public.

8. Termination

You may stop using the Services and delete your account at any time directly within the app. We may suspend or terminate your account if you violate these Terms, or discontinue the Services (or any part of them) at our discretion, with notice where required by applicable law. Sections of these Terms that by their nature should survive termination (including Sections 6.3, 9–17) will survive.

9. Intellectual Property

Except for Your Content, PetPlaybook and its licensors own all right, title, and interest in the Services, including our software, designs, trademarks, and the "PetPlaybook" name and logo. Nothing in these Terms grants you any rights to our intellectual property other than the limited right to use the Services as permitted here. If you provide feedback or suggestions about the Services, you agree we may use them without any obligation to you.

10. Third-Party Services

The Services rely on third-party providers to operate, including Supabase (database, authentication, and storage), Anthropic (AI processing for onboarding and Playbook generation), RevenueCat (subscription status), Apple App Store/Google Play Billing (payment processing), Firebase (push notifications and caregiver web hosting), Resend (email delivery), and Sentry (error tracking). We are not responsible for the availability or performance of these third-party services, though we select and use them consistent with our Privacy Policy.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETPLAYBOOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ANY INFORMATION IN YOUR PET'S PLAYBOOK BEFORE RELYING ON IT, INCLUDING IN AN EMERGENCY.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETPLAYBOOK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, GOODWILL, OR PROFITS, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETPLAYBOOK'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US (SPECIFICALLY EXCLUDING AMOUNTS PAID TO APPLE OR GOOGLE) IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU HAVE NOT PAID US ANYTHING. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

13. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold PetPlaybook harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) Your Content; (c) your violation of any law or third-party right; or (d) your use of the Services in a manner not authorized by these Terms.

14. Dispute Resolution and Governing Law

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH PETPLAYBOOK ON AN INDIVIDUAL BASIS AND WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

14.1 Informal Resolution First

Before filing an arbitration demand or any claim against us, you agree to contact us at the email address in Section 18 and describe the dispute. We will try in good faith to resolve it informally within 30 days. This step is a mandatory precondition to starting arbitration.

14.2 Agreement to Arbitrate

Except for the Excluded Claims described in Section 14.5, you and PetPlaybook agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Claim") will be resolved exclusively by binding, individual arbitration rather than in court, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at adr.org). The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

14.3 Class Action and Jury Trial Waiver

YOU AND PETPLAYBOOK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND PETPLAYBOOK ALSO WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding. If a court determines this class-action waiver is unenforceable as to a particular Claim or form of relief, that Claim or request for relief (and only that Claim or request) must be brought in court, and the remainder must be arbitrated.

14.4 Arbitration Procedure

A party who wishes to start arbitration must deliver a written demand to the other party identifying the parties, describing the dispute, and stating the relief sought. Demands to PetPlaybook should be sent to the address in Section 18. Unless you and PetPlaybook agree otherwise, the arbitration will be conducted in the county where you reside, or another mutually agreed location, and may be conducted by telephone, video, or in writing for claims that qualify under the AAA's Consumer Arbitration Rules. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own attorneys' fees unless the arbitrator determines that a claim or defense was frivolous, in which case the arbitrator may award fees as permitted by law.

14.5 Excluded Claims

Notwithstanding Section 14.2, either party may bring: (a) an individual claim in small claims court, if it qualifies; and (b) a claim for injunctive relief to stop unauthorized use or infringement of intellectual property rights.

14.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@petplaybook.com within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor PetPlaybook will be required to arbitrate, but all other provisions of these Terms, including the class action waiver in Section 14.3, will remain in effect to the extent enforceable, and any Claim will instead be resolved in accordance with Section 14.7.

14.7 Governing Law and Venue for Non-Arbitrable Claims

These Terms, and any dispute not subject to arbitration (including under Sections 14.5 or 14.6), are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, and must be brought exclusively in the state or federal courts located in Palm Beach County, FL, where you and PetPlaybook each consent to personal jurisdiction.

14.8 Severability

If any part of this Section 14 is found unenforceable, the rest will remain in effect, except that if the class-action waiver in Section 14.3 is found unenforceable as to the arbitration of all Claims at issue, then this entire Section 14 (other than Section 14.1) will not apply to those Claims, and they will proceed in court under Section 14.7.

15. Changes to the Services

We may add, modify, or discontinue features of the Services at any time. We are not obligated to provide the Services indefinitely or in any particular location.

16. Apple App Store Additional Terms

This Section 16 applies only if you downloaded the app from the Apple App Store, and is included to satisfy Apple's requirements for apps using a custom end-user license agreement. In the event of any conflict between this Section 16 and the rest of these Terms with respect to your use of the Apple App Store version of the app, this Section 16 controls.

16.1 Acknowledgment

This agreement is between you and PetPlaybook only, not Apple, and Apple is not responsible for the Services or their content.

16.2 Scope of License

PetPlaybook grants you a non-transferable license to use the app only on an Apple-branded product that you own or control, and only as permitted by the Usage Rules in Apple's App Store Terms of Service.

16.3 Maintenance and Support

PetPlaybook, not Apple, is solely responsible for providing any maintenance and support for the app, to the extent required under these Terms or applicable law. Apple has no obligation whatsoever to furnish any maintenance or support for the app.

16.4 Warranty

PetPlaybook is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the applicable purchase price for the app to you (if any); to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are PetPlaybook's sole responsibility.

16.5 Product Claims

PetPlaybook, not Apple, is responsible for addressing any claims you or any third party may have relating to the app or your possession and/or use of it, including but not limited to: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar law.

16.6 Legal Compliance

You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

16.7 Developer Name and Address

PetPlaybook can be reached at: Pet Playbook LLC, 220 Lake Shore Dr., Unit 1509, Lake Park, FL 33403, support@petplaybook.com.

16.8 Third-Party Terms of Agreement

You must comply with any applicable third-party terms of agreement when using the app — for example, your wireless data service agreement.

16.9 Third-Party Beneficiary

You and PetPlaybook acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

17. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PetPlaybook regarding the Services. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and PetPlaybook.

18. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@petplaybook.com

Mail: Pet Playbook LLC, 220 Lake Shore Dr., Unit 1509, Lake Park, FL 33403